WELCOME TO KALI SOL
Shipping & Returns
At KALI SOL, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Our Shipping and Returns Policy is designed to ensure clarity and transparency regarding the handling of orders and exchanges.
Shipping Policy
We offer a variety of shipping options to accommodate our customers' needs. Orders are typically processed within 1-3 business days. Once your order has been shipped, you will receive a confirmation email containing tracking information. Delivery times may vary based on your location and the shipping method selected at checkout.
For domestic orders, standard shipping usually takes between 3-7 business days. International shipping times may vary significantly, often ranging from 7-21 business days, depending on the destination country and customs processing times.
Shipping costs are calculated at checkout based on the weight of the items and the selected shipping method. We strive to offer competitive rates and may provide free shipping promotions periodically. Please check our website for any current offers.
Returns and Exchanges
We have a 14-day exchange policy, which allows customers to request an exchange within 14 days of receiving their item. To be eligible for an exchange, the item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
To initiate an exchange, customers should contact us for assistance. Upon acceptance of the exchange request, we will provide a return shipping label and detailed instructions on how to return the item. Please note that items sent back without prior authorization will not be accepted.
It is essential to inspect your order upon receipt. If any items are defective, damaged, or incorrect, please contact us immediately to address the issue. We are committed to resolving any problems promptly. We are here to help.
Non-Returnable Items
Certain items are non-returnable, including custom products (such as special orders or personalized items) and personal care goods (such as beauty or intimate products). If you have questions regarding specific items, please reach out to us for clarification.
Full Priced Swimwear is exchangeable.
Additionally, we cannot accept returns on sale items or gift cards.
Refunds
Please contact us for unique circumstances and requests :)
Kali Sol is dedicated and passionate about minimizing our carbon footprint, and respecting the planet we call home. These efforts are part of our production every step of the way to create original pieces that compliment your silhouette better than you ever imagined. Each product we produce is mindfully created and manufactured at our in-house studio in Astoria, Oregon, by the most talented hands in the business. We source all of our materials from eco-conscious companies, and we are committed to this mission every step of the way as our promise to bring you the most high vibrational swimwear and apparel that the industry has to offer.
With Love,
Kali Sol
